Frequently Asked Questions

How long do One Rose Candles typically burn?

Our 7oz soy candle typically burns for 40 hours.

Why does my candle sweat or have oil on top?

Occasionally, fragrance oils can rise to the surface. This is a common, harmless characteristic of 100% soy candles that is cosmetic and doesn’t affect performance. Blot with a paper towel if desired.

Why is it important to trim the wick?

Trimming the wick to ¼ inch before each burn prevents excessive flame, soot, and uneven melting.

How long should I burn my candle each time?

For best results, burn for 2–4 hours at a time. This ensures a full melt pool and prevents uneven burning.

Interested in carrying OneRose Candles?

Learn about our wholesale offerings.

What is your return policy?

We take great care in crafting and packaging each candle. If your order arrives in less-than-perfect condition, we’re here to help.

Returns

We accept returns within 14 days of delivery for eligible items.

To maintain the integrity of our products, returned items must be:

Unused and unburned
In their original packaging
Accompanied by proof of purchase

For safety and quality reasons, burned or used candles cannot be accepted.

Final Sale Items

The following items are not eligible for return or refund:

Used or burned candles
Custom or personalized orders
Gift cards
Sale or limited-release items

Damaged or Defective Orders

If your order arrives damaged or defective, please contact us within 48 hours of delivery and include photos of the item and packaging. We will arrange a replacement or refund promptly and at no additional cost.

Refunds

Once your return is received and reviewed, approved refunds will be issued to the original form of payment within 5–10 business days. Original shipping charges are non-refundable, unless the return is the result of our error.

Return Shipping

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service to ensure safe delivery.

Exchanges

As fragrance is a personal experience, we are unable to offer exchanges based on scent preference. Exchanges are available only for damaged or defective items.

How can I start a return?

To begin a return, please contact us at contact@onerosecandles.com with your order number and a brief note regarding your request.